We require all customers to read and understand the information provided in Battery 101 before making a purchase. Please contact us if you have any questions regarding eBike Batteries.
Every electric bike battery is shipped in the order it is received. Typically, our busiest months are the warmer months of the year. If you are unsure about your shipment, please contact us for assistance.
***note: International Shipments require more time, being the nature of shipping locations.
Please read our full Store Policy for detailed information.
International shipping has a flat fee of $150, plus the rate per item. The “Shipping Commitment” is an estimated cost, and the final fee may vary. We will notify you of any additional shipping costs. Customers are responsible for shipping costs, including tariff, customs, and duty taxes. We will provide the full procedure and estimated shipment/arrival time. Please see our store policies for more information.
eBike Batteries and eBike Battery Accessories:
Yes. We allow 14 days for a customer to report any issues. If a battery is damaged during shipping process, is unable to hold a charge or experience issues with the connectors, customers have 14 days to report these issues to us for immediate repair. After day 14, you will have an additional 76 days to report any issues that occurs while properly utilizing your battery. We stress the importance of properly utilizing, storing, charging and handling your ebike battery! It is also extremely important to contact us if you are unsure or have any issues during this 90 day period. For more, read our Store Policies.
CYC eBike Conversion Systems and Parts:
Yes. All eBike Conversion systems are covered up to 2 years from the time of purchase, under CYC Motor's Limited Warranty. Bicycle Motor Works will handle all warranty concerns with CYC Motor directly between you (the customer) and CYC Motor (the manufacturer).
Absolutely! We provide customer assistance before, during, and after your purchase. If you have any questions about eBike batteries, please contact us for professional assistance to ensure your electric bike meets all requirements. Reach us quickly via email or our customer portal. You can also call us during business hours at 484-793-2541.
Sorry for alarming you, we migrated to a new system on October 30, 2024. If you need assistance, please email your name, username and telephone number to info@bicyclemotorworks.com.
ALWAYS RECYCLE
Don’t Throw Away Your Batteries, Recycle Your Pack.
Battery Recyclers of America make recycling all batteries easy. Simply call to find out how to pack and ship all types of used batteries.
